Mapleton City Utility Information, Agreement and Collection

Information

  • Utility bills are mailed out at the end of each month and are due on or before the 20th of each month.
  • For your convenience there is a utility drop box located in front of the city offices. The City also offers online bill pay.  Click on the link, “Online Billpay”, or if you would like we can help you through the process at the city offices.
  • A city newsletter is also included with your bill. Please feel free to call if you have any questions regarding billing, or any other inquiries. Culinary water meters are read approximately the 20th of each month year round. Please note that all meters must be accessible and kept clear of debris.
  • THE CITY REQUIRES FREE UNOBSTRUCTED ACCESS TO WATER METERS AT ALL TIMES.
  • Pressurized irrigation (only available in certain areas of the city) operates during spring and summer months only. The system is not available in the winter months.
  • Garbage day is Monday. Please have your garbage can out to the curb by 7:00 a.m.
  • Our garbage service provider, Republic Services, observes the following holidays—New Year’s Day, Memorial Day, Independence Day (July 4th), Labor Day, Thanksgiving & Christmas. When a holiday falls on Monday, garbage pick-up will be the following day.
  • Dogs over the age of 6 months must be licensed with the city. Only two dogs allowed per household. Dogs may not run loose. Please contact city police for more information.
  • Agreement and Collection:
    • It is the responsibility of the Customer to notify the City of any change of address.
    • All accounts with an outstanding balance of $50.00 or more which are over 20 days past due will have a shut-off notice mailed approximately 6-8 days before the actual shut-off of water services. A $5.00 fee will be charged to an account in which a shut-off notice is mailed.
  • Actual shut-off usually occurs the Wednesday following the 20th. Customer has until 5:00 p.m. the day before scheduled shut-off to pay the past due amount. If the bill is not paid by the time specified, water services will be discontinued. Shut-off accounts will be charged a $40.00 service fee which must be paid along with past due amount in order to restore services
  • A $20.00 return check fee is charged on all returned checks as allowed by state law.
  • In the event that it becomes necessary to refer an account to a collection agency, Customer agrees to pay a collection fee of 35% on the outstanding balance owing. Further, Customer agrees to pay for any and all attorney fees and court costs should litigation be necessary
  • Utility customers may request an extension once a year, upon the following terms: Payment extension must be requested and filled out by 5:00 p.m. the day before shut-offs. You can also access the City Ordinances link on our website. See City Code 13.16.040 Paragraph E for more information.